Refund , Return & Cancellation Policy
Last Updated: January 2026
At Sharda Organic / Sharda Organic Dairy Farm (“we”, “our”, “us”), customer satisfaction is important to us. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
1. Policy Overview & Applicability
This policy applies to all retail orders placed on our Website.
By placing an order, you agree to the terms outlined in this policy.
This policy should be read together with our Terms & Conditions, Privacy Policy, and Shipping Policy.
2. Order Cancellation Policy
a) Cancellation Before Dispatch
Orders may be cancelled before dispatch by contacting our support team.
If cancelled before dispatch, the full order amount will be eligible for refund (subject to payment gateway processing rules).
b) Cancellation After Dispatch
Orders cannot be cancelled after dispatch.
In such cases, refunds (if any) will be processed as per the conditions stated below.
3. Return Eligibility Criteria
Returns may be considered only if:
The product delivered is damaged, defective, or incorrect
The issue is reported within 24 hours of delivery
The product is unused, unopened, and in its original packaging (where applicable)
All return requests are subject to verification and approval.
4. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
Opened or partially used food products
Products damaged due to improper storage or handling by the customer
Products returned without original packaging or labels
Orders refused without valid reason
5. Damaged, Defective, or Incorrect Products
Customers must inspect the package at the time of delivery.
Any issue must be reported within 24 hours, along with:
Order ID
Clear photos or videos of the product and packaging
After verification, we may offer a replacement or refund, as applicable.
6. Refund Approval Process
All refund requests are reviewed by our team.
Approval depends on product condition, nature of the issue, and supporting evidence.
We reserve the right to reject refund requests that do not meet policy conditions.
7. Refund Mode & Timeline
Approved refunds will be processed to the original payment method used at checkout.
Refund timelines:
Payment gateway processing: 5–7 business days
Bank processing times may vary
Partial refunds may be issued where applicable.
8. Replacement Policy
Replacements may be offered for eligible damaged or incorrect items.
Replacement delivery timelines depend on product availability and location.
Replacement eligibility is subject to verification.
9. Customer Responsibilities
Customers are responsible for:
Providing accurate delivery details
Ensuring availability at the delivery address
Reporting issues within the specified timeframe
Following storage instructions for food products
Failure to meet these responsibilities may affect refund eligibility.
10. Refunds for Refused or Undelivered Orders
Orders refused at delivery without valid reason may incur:
Deduction of shipping and return courier charges
Partial or no refund
Undelivered orders due to incorrect address or customer unavailability may not qualify for a full refund.
11. Perishable Goods Disclaimer
Certain products sold are perishable in nature.
Once delivered, perishable food items are not eligible for return or refund, unless damaged or incorrect.
Customers must ensure timely acceptance and proper storage upon delivery.
12. Digital Payment Failures
In case of payment failure where the amount is debited, refunds (if applicable) will be processed as per payment gateway timelines.
We are not responsible for delays caused by banks or payment service providers.
13. Courier Return Shipping Costs
If a return is approved, courier return shipping charges may be:
Covered by us (in case of verified error from our side), or
Deducted from the refund amount (in other cases)
14. Changes to Refund Policy
We reserve the right to modify this policy at any time. Changes will be updated on this page and will apply to future orders.
15. Contact Information
For any refund, return, or cancellation queries, please contact:
Sharda Organic / Sharda Organic Dairy Farm
📧 Email: shardaorganicdairyfarm@gmail.com
📞 Phone: +91 9665800830
Disclaimer
This Refund, Return & Cancellation Policy is provided for general informational purposes only and does not constitute legal advice. For specific legal concerns, please consult a qualified legal professional.